Privacy Policy
Effective date: March 1, 2026
Overview
Creative Hauz ("we," "us," or "our") provides automation, chatbot, and communication services through our website, WhatsApp integrations, and related tools. This Privacy Policy explains how we collect, use, store, and protect personal information when people interact with Creative Hauz services, including our WhatsApp-based assistant and automation workflows.
Information We Collect
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Name, phone number, and WhatsApp profile information provided through conversations or forms.
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Messages, requests, and other content sent to our WhatsApp business number or website forms.
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Business details voluntarily shared with us for service delivery, automation setup, support, or consultation.
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Technical information such as IP address, browser type, device information, and usage logs when interacting with our website or connected services.
How We Use Information
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Respond to inquiries and provide customer support.
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Deliver chatbot, automation, and related business services.
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Improve our workflows, systems, and service quality.
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Maintain security, prevent abuse, and troubleshoot technical issues.
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Contact users regarding requested services, updates, or support-related matters.
Data Sharing
We do not sell personal information. We may share data with trusted service providers and platforms only where necessary to operate our services, including hosting providers, automation tools, analytics tools, CRM systems, and messaging platforms such as WhatsApp/Meta.
Data Retention
We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, enforce agreements, or comply with legal obligations. Message logs and workflow records may be stored for operational, analytics, and support purposes.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information that we hold, subject to applicable law. To make a privacy-related request, contact us using the details below.