Services
By Linda KisimisiLast updated
We design, build and connect systems around how your business already works, then train your team and hand over. Scope and quote are agreed after a free audit - no off-the-shelf packages.
Custom CRMs
A CRM built around your sales and service process - leads, contacts, deals, records, roles and permissions.
Typical deliverables
- - Data model for your records
- - Role-based access
- - Import of your existing data
- - Staff training
Dashboards & reporting
Live dashboards pulling from your existing tools so the team sees enquiries, jobs, sales and cash at a glance.
Typical deliverables
- - Agreed metrics
- - Connected data sources
- - Scheduled summaries
- - Handover guide
WhatsApp & booking automation
Shared WhatsApp inboxes, booking requests, confirmations, reminders and rescheduling, with handoff to staff.
Typical deliverables
- - Message flows
- - Calendar connection
- - Reminder rules
- - Escalation to a person
Client & project portals
A secure place for projects, tasks, files, time and updates shared between your team and your clients.
Typical deliverables
- - Login & permissions
- - Project and task views
- - Notifications
- - Admin training
AI assistants
AI that drafts replies, summarises, triages enquiries or checks data quality - always with a human approving.
Typical deliverables
- - Use-case definition
- - Guardrails & approval steps
- - Testing on real examples
- - Usage guidance
Workflow & tool integrations
Connect forms, email, calendars, spreadsheets, accounting and CRMs so information moves on its own.
Typical deliverables
- - Process map
- - Integrations & automations
- - Error alerts
- - Documentation
Works with your tools
We connect to the email, calendars, spreadsheets, accounting and CRMs you already use, and only suggest new software when it genuinely helps.
Training & handover
Every build ends with hands-on training, written guides and a walkthrough so your team owns the system.
Optional ongoing support
After handover you can add a support arrangement for fixes, improvements and new workflows. Agreed separately.
See examples on our Work page, or explore AI strategy & implementation consulting and our agency profile. New to WhatsApp automation? Read the practical WhatsApp automation guide.
Industries we work with
Systems designed around each industry's day-to-day work.
Ecommerce Businesses
Creative Hauz builds AI systems for ecommerce businesses - automated customer support, abandoned cart recovery, and order update flows.
Healthcare Providers
Creative Hauz builds AI systems for clinics and healthcare providers - automated appointment booking, reminders, and patient follow-up.
Real Estate Agents
Creative Hauz builds AI systems for real estate agents and agencies - automated lead follow-up, viewing scheduling, and buyer nurture sequences.
HVAC Companies
Creative Hauz designs and builds enquiry intake, booking requests, quote follow-ups and job dashboards for HVAC companies - connected to the tools you already use, with your team always in control.
Country guides
Which system should a small business build first?
Usually whatever sits closest to revenue: how enquiries are captured and answered, and how bookings or quotes are followed up. After that, a CRM or dashboard so the team works from one source of truth, then portals and AI assistants where they remove real manual work.
- →Custom CRMs and dashboards
- →WhatsApp and booking automation
- →Client and project portals
- →AI assistants and tool integrations
Creative Hauz, answered directly
- What does Creative Hauz do?
- Creative Hauz is a founder-led AI automation studio that builds WhatsApp automation, custom CRMs, dashboards, client portals and AI assistants for small and medium businesses in Africa and internationally.
- Who is Creative Hauz for?
- Creative Hauz is for owner-led small and medium businesses - clinics, property, home services, retail, agencies and consultancies - whose enquiries, bookings and admin run through WhatsApp, spreadsheets and disconnected tools.
- Where is Creative Hauz based and which countries do you serve?
- Creative Hauz is Africa-first and works remotely, serving businesses in Zimbabwe, South Africa, Kenya, Nigeria, Zambia, Botswana, the United Arab Emirates, the United Kingdom, the United States and elsewhere.
- How much does an AI automation project cost?
- Custom projects are scoped and quoted in writing after a free systems audit, and a small set of fixed-price productised offers is listed on the Agency page.
- How long does a build take?
- It depends on scope - a single workflow is quicker than a custom CRM or portal - and the timeline is agreed in writing after the audit, before any work starts.
- Do you build WhatsApp chatbots and AI receptionists?
- Yes - Creative Hauz builds WhatsApp booking and enquiry flows and AI receptionists for chat and voice, always with a clear handover to a person.
- What tools does Creative Hauz use?
- Creative Hauz uses n8n, Make, Zapier, custom web apps and databases, Claude and OpenAI models and the WhatsApp Business API, chosen to fit the tools a business already uses.
- Do you work with mobile money and patchy connectivity?
- Yes - systems are designed for how African SMBs actually operate, including mobile money such as EcoCash and M-Pesa, mixed currencies and unreliable connections.
See fixed-price offers on the Agency page or meet the founder.
Not sure where to start?
Book a free systems audit. We map how work flows today and recommend what is worth building first.
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