Live product
EcoCash Monitor
Reads EcoCash payment confirmation SMS, matches each payment to an order, sends a receipt and tracks payments, for Zimbabwean businesses that reconcile mobile money by hand.
Open live demo ↗WhatsApp order, payment and stock systems for retailers and online shops
By Linda KisimisiLast updated
In most small shops the order lives in a WhatsApp chat, the payment confirmation lives in an SMS, and the stock lives in someone's head. Reconciling the three happens at the end of the day, or at the end of the week, and the "where is my order?" messages arrive all day in between.
Creative Hauz builds the pieces that join those up: order intake on WhatsApp, payment matching for mobile money and bank transfers, automatic order updates, and stock and sales reporting, with a person approving anything unusual before a customer hears about it.
Where retail admin breaks
Payments matched by hand
Someone reads each EcoCash, M-Pesa or bank SMS, finds the order it belongs to, and sends a receipt. Mistakes cost money in both directions.
"Where is my order?"
Customer service spends half the day pasting tracking updates into chats.
Stock in a spreadsheet
By the time Friday's spreadsheet is opened, the fast sellers are out of stock and the slow stock has been sitting for weeks.
Orders in chat threads
Quantities, delivery addresses and changes are buried in long WhatsApp conversations.
What we build for retailers
WhatsApp order intake
Orders from WhatsApp land in one order list with the customer's details, items and delivery notes, ready to confirm.
Payment matching
Mobile-money and bank confirmations are read and matched to the open order; the receipt goes out and the payment is tracked. Anything that doesn't match waits for a person.
Order updates with an exceptions queue
Customers get branded updates at each stage: confirmed, packed, dispatched, delivered. A delay or a problem stops the automatic messages and routes the order to a staff member to handle personally.
Sales and stock reporting
Each sale updates the stock record; low-stock alerts and a daily overview show what is moving and what isn't. The manager still approves reorders.
Routine updates run quietly in the background. Real people step in for the exceptions, and sign off on anything that changes money or stock.
See it working
Demo · fictional data
TillFlow
Business management for retail and bar owners: sales, stock and the day's numbers in one place.
EcoCash Monitor is an independent product we built and run. TillFlow is a demo with fictional data.
How It Works
01
Free 30-minute systems audit
We review your current workflows and identify what is worth automating first.
02
Custom Blueprint
We design an AI system tailored to your specific business processes.
03
Build & Deploy
We build, test, and deploy your AI automations - on a timeline agreed in writing after the audit.
04
Optimise & Scale
We monitor performance and expand your system as your needs grow.
Who this is for
- Owner-run shops, online stores, caterers, pharmacies and delivery businesses that take orders on WhatsApp
- Businesses paid by EcoCash, InnBucks, M-Pesa, bank transfer or card links
- Teams of 2 to 50 in Zimbabwe, South Africa, Kenya, Nigeria and the UAE
Not for
- Large retailers with an ERP already handling orders and stock
- Anyone who wants a bot replying to customers with no human oversight
- Businesses that only need a product catalogue website
FAQ
Frequently Asked Questions
Free Resource
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Answer 10 quick questions and get a personalised readiness score with practical next steps for your industry.
Ready to improve how your business works?
Book a free systems audit. We map how work flows today and show you what is worth building first.
Book a free 30-min systems audit →